Terms and conditions

Steffani Music
KVK 66695600 (Netherlands Chamber of Commerce)
VAT-ID NL002270977B53

The terms and conditions are according to the distance selling directive.
www.raoulsteffani.com and its affiliates provide their services to you subject to the following conditions. If you visit the web shop at www.raoulsteffani.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future service of www.raoulsteffani.com whether or not included in the website, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.


Raoul Steffani and www.raoulsteffani.com are committed to protecting your privacy and honoring the integrity of your personal information. We are also dedicated to creating the very best experience we can for you on our web sites. In order to achieve this we need to collect some information. This information is used to understand you better and to provide a more personalized experience on our site. We do not sell, license or trade to a third party any personal information given by an individual. All information is stored in our secure databases, which are located in a secure facility.


An agreement is reached after Raoul Steffani accepted your order on www.raoulsteffani.com. Raoul Steffani reserves the right to refuse an order with a motivation or attach specific conditions to the delivery of an order. If Raoul Stefani does not accept an order, he communicates this within 10 business days after having received the order.


When you visit www.raoulsteffani.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


You have the right to cancel your order at www.raoulsteffani.com within 7 business days after the delivery of the unopened product without any explanation. You may return the product and get a full refund. You will pay the return shipping costs unless the return is a result of our error (you received an incorrect item).
You may return most new, unopened items sold and fulfilled by Raoul Steffani within 30 business days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, for example when you received an incorrect item.

You should expect to receive your refund within 30 business days of giving your package to the return shipper. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


If you should have any complaints or questions about the product or our service we preferably have contact via e-mail info@raoulsteffani.com.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Raoul Steffani or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Raoul Steffani and protected by international copyright laws. All software used on this site is the property of Raoul Steffani or its software suppliers and protected by international copyright laws.


www.raoulsteffani.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Raoul Steffani. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Raoul Steffani. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Raoul Steffani and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Raoul Steffani’s name or trademarks without the express written consent of Raoul Steffani. Any unauthorized use terminates the permission or license granted by Raoul Steffani. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.raoulsteffani.com so long as the link does not portray www.raoulsteffani.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.


All items purchased from www.raoulsteffani.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


www.raoulsteffani.com and its affiliates attempt to be as accurate as possible. However, www.raoulsteffani.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.raoulsteffani.com itself is not as described, your sole remedy is to return it in unused condition.


With respect to items sold by Raoul Steffani on www.raoulsteffani.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card or other payment method until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be not correctly priced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by www.raoulsteffani.com or its affiliates on an “as is” and “as available” basis, unless otherwise specified in writing. www.raoulsteffani.com and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. you expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, www.raoulsteffani.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. www.raoulsteffani.com and its affiliates do not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from www.raoulsteffani.com are free of viruses or other harmful components. www.raoulsteffani.com and its affiliates will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


By visiting www.raoulsteffani.com, you agree that the laws of the Netherlands, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Raoul Steffani or its affiliates.


We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.